Hi Bajee Privacy Policy

1 Introduction

Hi bajee is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how hi bajee collects , stores, uses and protects your personal data in connection with your use of the hi bajee website, mobile platform and all related services.

We believe you deserve to know exactly what happens to your information. That is why this policy is written in plain language — not buried in legal terms designed to confuse. If you have any questions after reading this, our support team is available 24/7 at [email protected].

This Privacy Policy should be read alongside the hi bajee Terms and Conditions and Responsible Gaming policy, both of which form part of your overall agreement with hi bajee.

2 Data We Collect

Hi bajee collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party payment providers when you make a transaction.

3 How We Use Your Data

Hi bajee uses your personal data only for legitimate purposes directly related to providing and improving the platform. We do not use your data for anything that would surprise you or that you have not been informed about.

• To create and manage your hi bajee account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad and Rocket.
• To provide customer support and respond to your enquiries.
• To detect and prevent fraud, money laundering and other illegal activity.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To send you important account notifications, such as deposit confirmations and security alerts.
• To personalise your experience on the hi bajee platform based on your preferences and gameplay history.
• To analyse platform usage and improve the quality of our games and services.
• To enforce our Terms and Conditions and protect the rights of hi bajee and its players.
• To support responsible gaming by monitoring for signs of problem gambling and applying player-requested limits.

4 Legal Basis for Processing

Hi bajee processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing is necessary to provide the hi bajee service you have signed up for, including account management and payment processing.
• Legal obligation: Hi bajee is required by law to collect and retain certain data, including identity verification records for AML compliance.
• Legitimate interests: Hi bajee has a legitimate interest in preventing fraud, securing the platform and improving the service — provided these interests do not override your rights.
• Consent: For optional activities such as marketing communications, hi bajee relies on your explicit consent, which you can withdraw at any time.

5 Data Sharing

Hi bajee does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: Your transaction data is shared with bKash, Nagad and Rocket solely to process your deposits and withdrawals.
• Identity verification providers: During KYC checks, your identity documents may be processed by a trusted third-party verification service.
• Game providers: Your username and gameplay data may be shared with the providers of the games you play on the hi bajee platform, to the extent necessary to deliver the game.
• Regulatory and law enforcement authorities: Hi bajee will disclose data to government or regulatory bodies where required by applicable law, court order or legal process.
• Fraud prevention services: Hi bajee may share data with fraud detection partners to protect the platform and its players from financial crime.

6 Payment Data

When you make a deposit or withdrawal at hi bajee using bKash, Nagad or Rocket, your payment data is handled with the highest level of care. Hi bajee does not store your full mobile wallet credentials on its own servers.

• Payment transactions are processed directly through the respective mobile financial service provider's secure API.
• Hi bajee retains a record of transaction amounts, dates and reference numbers for accounting, fraud prevention and regulatory compliance purposes.
• Your registered mobile wallet number is stored in your account to facilitate withdrawals and to verify that deposits originate from your own account.
• Payment data is never shared with third parties for any purpose other than processing your transactions and complying with legal obligations.

7 Cookies & Tracking

Hi bajee uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to play at hi bajee, but may affect some personalisation features.

8 Data Retention

Hi bajee retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations.

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for up to three years from the date of the last interaction.
• Technical and usage data: Typically retained for up to 24 months in anonymised or aggregated form for analytics purposes.

When data is no longer required, hi bajee securely deletes or anonymises it so that it can no longer be linked to you as an individual.

9 Your Rights

As a hi bajee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].

10 Data Security

Hi bajee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction or alteration.

• All data in transit is protected by TLS (Transport Layer Security) encryption.
• Passwords are stored using strong one-way hashing algorithms — hi bajee staff cannot see your password.
• Access to personal data within hi bajee is restricted to staff who need it to perform their job functions.
• Our systems are regularly monitored for vulnerabilities and security incidents.
• In the event of a data breach that poses a risk to your rights, hi bajee will notify affected players and relevant authorities as required by law.

11 Children's Privacy

The hi bajee platform is strictly for adults aged 18 and over. Hi bajee does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account immediately and delete the associated data.

If you believe a minor has accessed the hi bajee platform, please contact us immediately at [email protected] so we can take appropriate action.

12 Changes to This Policy

Hi bajee may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, the updated policy will be published on this page with a revised effective date.

For significant changes that materially affect how we use your data, hi bajee will make reasonable efforts to notify you directly via the contact details registered on your account. However, we encourage you to review this page periodically to stay informed.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way hi bajee handles your personal data, please get in touch with our support team:

When contacting us about a data rights request, please include your registered phone number and account username so we can locate your records and respond efficiently.